terms & Conditions
TERMS OF SERVICE
SHIPPING POLICY
We ship within the continental United States, excluding Hawaii and Alaska. At this time, we do not ship internationally and cannot ship to P.O. Box addresses.
The Woodbury Home facilitates delivery of merchandise through a variety of third-party delivery services. While we coordinate these deliveries, The Woodbury Home is not an agent of the delivery services and assumes no liability for their actions. In the event an item arrives damaged or incorrect, The Woodbury Home will work to coordinate a replacement, credit, or refund as appropriate.
Refused orders are subject to return freight and applicable restocking fees. Delivery charges are non-refundable for unsuccessful delivery attempts. Customers (or their representatives) must sign a "Proof of Delivery Note" indicating that all goods were inspected and received in good condition. If any damage is observed at delivery, it must be noted on the delivery documentation. Once the delivery note is signed without noting any issues, The Woodbury Home is not responsible for subsequent claims regarding damage or defects.
Damage discovered after delivery must be reported to us within 48 hours of receipt.
Please note all lead times are approximate and subject to change. Lead times refer only to production time and do not include transit. Allow an additional 1–3 weeks for shipment. Orders with multiple items will ship once all items are ready.
Due to the nature of our materials, natural variations in tone and grain are expected and contribute to the uniqueness of your piece. We recommend ordering wood finish samples before placing your order.
RETURN POLICY
All made-to-order items are final sale and must be paid in full at the time of ordering. If you have any questions, contact hello@thewoodburyhome.com.
Each item is inspected prior to shipment to ensure it meets our quality standards. Items ship via white glove service and shipping/handling is included in the purchase price. The Woodbury Home is not responsible for damage occurring after an item leaves the warehouse. It is the customer's responsibility to inspect items upon delivery. If transit damage is suspected, do not sign the bill of lading without noting the damage in detail. Claims cannot be filed if damage is discovered after an unnoted delivery. We will only accept responsibility for damage confirmed as a manufacturing defect.
VIRTUAL DESIGN SERVICES – FINAL SALE POLICY
All virtual design purchases—whether made via our website or through ThriveCart—are non-refundable and final sale, without exception.
Due to the highly customized and digital nature of our services, once an order is placed, our team immediately begins working behind the scenes. This includes allocating internal resources, reserving rendering capacity, and developing the foundational design templates specific to your project—even if you have not yet submitted your design questionnaire, measurements, or inspiration materials. This early work ensures a seamless and timely experience for you.
By purchasing a design package, you are committing to our time, planning, and professional expertise. As such, we cannot offer refunds even in cases where you choose not to move forward with the design process.
We remain fully committed to your project and are here to help bring your digital space to life. Should you face any hesitation, we encourage you to reach out—our team is happy to help guide you through next steps.
Purchasing a virtual design service constitutes acceptance of these terms in full.
Revisions & Rendering Policy
Each Full Room Design package includes one complimentary round of design revisions. Revisions are intended to refine your existing concept and may include furniture substitutions, alternate color palettes, or accessory adjustments. Full redesigns or additional rounds of revisions are not included.
Please note: Updated 3D renderings are not provided as part of the included revision. This allows us to maintain an efficient process while respecting the cohesion and integrity of the original design. If you would like an updated rendering to reflect your revision, a new 3D image can be issued for an additional fee of $150.
PRIVACY POLICY
At The Woodbury Home, we never sell, rent, or share your personal information with third parties. Your information is only accessible to our internal team and approved service providers for the purposes of fulfilling your order or supporting your requests. Any changes to this policy will be promptly posted on our website.
CHARGES
You authorize all charges and fees as outlined in these Terms of Sale to be charged to the payment method provided at checkout.
TAXES
To claim a tax exemption, you must submit a current Resale Certificate Form for each order. We do not store these forms on file. Tax will remain on invoices until the appropriate documentation is submitted and approved.
PURCHASES
All purchases must be paid in full at time of sale. Vintage merchandise is sold "as-is" and is not eligible for return.
WEBSITE TERMS AND USE
By accessing and using www.thewoodburyhome.com, you agree to the full Terms and Conditions, Privacy Policy, and Disclaimer published on our website. We reserve the right to update these terms at any time without notice. Continued use of the website constitutes acceptance of any changes.
UNITED STATES USE ONLY
This website is intended for use by individuals aged 18 or older within the United States. We make no representation that our content or services are available or appropriate for other jurisdictions, including the European Union.
DISCLAIMER, INTELLECTUAL PROPERTY, USER CONTENT, THIRD PARTY LINKS, PRODUCTS, TERMINATION, AND LEGAL
All additional legal provisions—including but not limited to disclaimers of warranties, limitations of liability, intellectual property rights, acceptable use of the site, third party links, termination rights, and mandatory arbitration—remain in full effect as published in the extended Terms & Conditions available on our website.
If you have any questions regarding our Terms of Service, please contact us at hello@thewoodburyhome.com.